The ABC’s of Emotional Intelligence
Do you ever find yourself reacting negatively or self critically to a comment made by a colleague? As a result, the conversation takes an unproductive turn and you may become frustrated, defensive or angry. You can feel it happening, but are powerless to pull yourself out of the reactionary pattern. I witnessed just such an interchange between my client and their boss recently. What I heard as a neutral comment given in a neutral tone/manner sent my client into the “I’m not good ...




